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WhatsApp is not working: problems & solutions

Data: 13-Feb-2019 Editor: AppsToTalk

WhatsApp is considered to be one of the most reliable messengers. However, in some cases, you might still face a WhatsApp problem. What are the most common issues regarding the application? In this article, you will find a detailed description of the common tool’s crashes as well as handy instructions on how to solve those failures.

What should you do if your WhatsApp is not working?

Although the messenger can boast about meeting the highest security standards, perform audio and video calls as well as send messages, some users might have some troubles connecting to the application. To solve the problem, you will first need to understand what are the reasons of it.

The most common crashes are usually related to memory cache and Internet connection problems as well as corrupt data files.

All these issues might cause a wide range of software problems, including failure to send, receive texts or the delay of delivering your messages.

To solve the issue, make sure you have a stable and strong Internet connection. The matter is that most haltings can be easily eliminated while connecting through good Wi-Fi. Therefore, the majority of problems are not concerned with the software itself but with a bad connection.

If you are having a strong Internet connection but still are unable to connect to WhatsApp servers, send or receive messages as well as your app is constantly crashing, following this guide will help you solve the issue.

  1. Close WhatsApp and make sure the messenger is not running in the background.
  2. Switch on the airplane mode for 1 minute and return to your normal mode.
  3. Open the app once again to check whether your problem was solved.

This is the fastest and the simplest way to get rid of memory cache problems. However, if it still didn’t help, you will need to perform a complete memory cache reset:

  1. Turn off your smartphone or tablet and keep it off for a couple of minutes.
  2. Switch on your device.

This method is developed for clearing the memory cache completely. In most cases, this method helps to solve a crash.

In case your app is not sending messages or simply not working properly, you are recommended to delete the app from your gadget and reinstall it.

A WhatsApp crash can also happen in case you are using your cellular network. This way, try to use Wi-Fi to resolve the problem.

If you still can’t connect to WhatsApp on mobile devices, make sure your Wi-Fi is not disabled when you turn on airplane mode. In case your smartphone automatically switches off Internet connection, go to Settings – Wi-Fi – Advanced. Than tap Always for Keeping Wi-Fi on during sleep.

Can’t send or receive messages in WhatsApp: most common reasons

  1. Your smartphone needs a reboot. Switch it off, wait for 30 seconds and turn it on again.
  2. You’ve skipped verification steps. Make sure you’ve verified your number completely. Find out more details on How to use WhatsApp.
  3. You’ve added the contact incorrectly. Double-check you’ve used a correct format and fix the entries if needed.
  4. Your contact has blocked you. If you are having issues with calling or messaging with a certain person while communication with other contacts works smoothly, you might be blocked. This way, you can do nothing with the app but use an alternative way for calling or chatting (email, SMS, etc.)

What should you do with WhatsApp incoming messages delay?

In case delivering messages remain to be too slow, please follow these steps to fix the issue.

  1. Switch off Restricted Background Data. For these purposes, go to Setting – Data usage. Then choose WhatsApp data usage and uncheck Restrict background data option. The route might vary on different smartphone models.

  2. Reset the program’s preferences. Go to Settings – Apps – WhatsApp – Reset app preferences. This simple trick will bring all the app settings to default.

You can’t see your contacts in WhatsApp

Failure to view contacts in the messenger is a common issue for plenty of users. However, it might be resolved in a matter of minutes.

  1. Make sure all your contacts are visible in your phone book and allow the app to access your contacts. Go to Settings – Privacy – Contacts and then turn on WhatsApp.  

  2. Double-check you’ve entered the correct number. The program can’t detect and display contacts with wrong numbers.
  3. Make sure your contact is using the app. Only WhatsApp users will be displayed in its phone book.

Most WhatsApp issues can be easily solved due to its high reliability and top-notch software.