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Skype keeps freezing

Data: 26-Mar-2019 Editor: AppsToTalk

Skype is considered to be one of the most reliable and stable messengers. The app provides the best user experience and offers a secure environment for making calls and chatting. However, some people might still face some issues connected with using the application on their PCs or laptops. What should you do in case Skype keeps crashing on your computer? Why is it not responding or fails to launch? In this manual, you will find the most up to date information on how to fix most of the program’s issues on your machine.

Among the most common problems regarding using the app, are:

  1. Download and installing problems
  2. Сonnection issues
  3. The program is unable to update
  4. The app is not working
  5. Login problems
  6. No sound issues

What should you do in case Skype crashes?

Reinstall Skype on your PC or laptop

The easiest and the most effective way that usually solves most program’s issues is reinstallation.

  1. Open your Control Panel and click on Programs and Features.

  2. Find Skype in the list and right-click on its icon. Choose Uninstall.

  3. Reboot your laptop and PC, download Skype and install it once again.

Update your Windows

Windows should be updated on the regular basis. To update your operating system, follow this simple guide:

  1. Press Windows + I on your keyboard. Click on Update & Security option.

  2. Press Check for Updates.

This way, your Windows will automatically search for available updates and install them on your machine.

Scan your system for malware

The malware and virus might harm your system’s performance and corrupt working on various programs, including Skype. Windows Defender is a special app that will scan your PC or laptop for the hostile files and delete them from your system. To launch the utility, please follow these simple steps:

  1. Press Windows + I. Click on Update & Security option (as described in the previous guide).
  2. Choose Windows Security from the left panel.

  3. Open Windows Defender Security Center.

  4. Enable Virus & threat protection.

This simple trick will protect not only your messenger but also other programs and your personal data.

Check the compatibility problems

Windows OS is constantly updating. That is why it might suddenly occur that your Skype is not working properly with the current version of your OS. To solve the problem, right-click on the Skype icon and choose Properties.

Then click on Compatibility and make sure that the “Run this program in compatibility mode for:” is unchecked.

Use System File Checker tool

Corrupted or missing system files might be one of the reasons for your messenger not working in Windows. The System File Checker tool will be able to solve the issue:

  1. Open your Command Prompt (can be found at Start – Command Prompt).

  2. Type DISM.exe /Online /Cleanup-image /Restorehealth and press enter.

  3. Then enter sfc /scannow. Wait for your system to finish checking and reboot your machine.

In case your Windows seem to work properly, but your Skype keeps freezing, check your connection and network settings.

How to fix connection issues

  1. In case you are using Wi-Fi network to access the Internet, place your device closer to the router and check its settings.
  2. Disable all other background programs while using the messenger.
  3. Check your Internet connection speed and make a phone call to your provider in case it’s too slow.
  4. If you are using the laptop, make sure its battery is charged.

Not to mention, Skype server issues are uncommon. However, it is also recommended to check the app and make sure everything is working properly on the company’s side by visiting